Download VMWare vSphere (ESXi) compatible virtual machine for Help Desk Server.

Installation problems with October 2020 Update. While the new version is only available for a select number of devices that Microsoft considers to be fully compatible, some users have been. Trouble Free Pool exists to develop and promote a simple, inexpensive, and effective system of pool care.

Download and install Help Desk Server on your Ubuntu server running on any hypervisor by running an install shell script.

Download Help Desk Server for Microsoft Hyper-V

Get the cloud help desk anywhere and anytime, just with a single click.

What’s New!
Learn more about Help Desk Server and Cloud Help Desk >

Understanding IT Help Desk

SWZD ticketing system with new tech-stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use and faster.

Drive-by IT support requests
driving you nuts?
Take control with Spiceworks!

Keep up with user requests, track ongoing projects
and get ahead of the next fire drill.

End users keeping you on your
toes? Get up and running in
minutes!

Setup is easier than a reboot! After all, no sense
wasting a bunch of time learning how to use your
help desk software. First ticket management
software? No problem — work tickets in minutes and
tackle issues in no time.

Built for IT. Help desk software
with exactly what you need.

Hey, we get IT and we make it easy for you to manage
IT. We’ll help you track technology issues as they
emerge so your business can keep humming right
along.
No Hassle. No Sweat. No Headaches. Ticket Closed.

Part of the Spiceworks ecosystem

Spiceworks Help Desk is integrated with the Inventory
and IP Scanner making it easy to track your devices
and document your actions and progress on them.
Have questions? Reach out to the millions of IT pros
in the Spiceworks Community.

Spiceworks Help Desk Ratings and Reviews

Based on 1000+ ratings and reviews.

I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request.

Ben_Rise
Other, 251–500 Employees

Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support.

AdamGriggs
Manufacturing, 101–250
Employees

My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free!

CBurnett
Healthcare, 101-250
Employees

An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support.

dzampino
Government

Tickets & Tasks

Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. Plus, use custom fields to track just what you need to keep things humming.

User Self-Service

Help users help themselves with the customizable user portal: they can submit tickets and track progress, customizable to get the information you need.

Trouble Free Installation Windows

Active Directory Integration

Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets.

Help Desk Team
Management

Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. Plus, with multiple role types, your team sees only what they need.

Ticket Collaboration

Issue outside your wheelhouse? No problem… share it with a trusted peer and work the ticket together.

Multi-site Support

Got clients? Multiple locations? No problem! Set up individual sites and user portals that all roll up to your master help desk.

Cloud Help Desk

Minimal setup – no server procurement, setup, or maintenance

Standard help desk management – Ticket management, email, reporting, dashboard, customizable user portal

Customizable to meet your needs – Options to streamline tickets, support your users, and better work with your team using ticket rule automation

Integrated with Active Directory – Let your end users log in to your portal with their AD credentials.

Unlimited Remote Support – Start a secure remote support session from any Help Desk ticket!

How To Install Uninstalled Programs

Help Desk Server (Self-Hosted)

Full featured – All the benefits of the help desk online but on your network.

Full control – Runs on your network, so you’re not dependent on slow or unreliable ISPs.

Easy installation – With the OVA or VHD file, all you need to do is have a supported hypervisor. No need to acquire hardware and worry about maintaining it just for a help desk.

Minimum system requirements for Help Desk Server:

Trouble Free Installation Tool

8GB RAM
40GB Disk space
4 vCPUs
Hypervisor that supports importing OVA or VHD file formats
(VMWare, HyperV, etc.)
Ubuntu server (latest version recommended)

And… Spiceworks software is free. No admin limit. No ticket limit.

Windows 10 Program Uninstall Troubleshooter